Jonathon Thomason

Jonathon Thomason — Principal Product Designer — Agentic AI & Enterprise Systems

I design AI-native systems — where agents, workflows, and people actually work together. Agentic AI · Automation · BizOps · E-commerce Built for accessibility, clarity, and measurable business outcomes.

I'm a principal-level IC with 15+ years designing enterprise systems where complexity is the constraint and clarity is the deliverable. I work end-to-end — framing problems, mapping workflows, and shipping interfaces that hold up under real organizational pressure.

I specialize in agentic AI product design: orchestrating multi-agent workflows, designing human-in-the-loop controls, and making autonomous systems legible to the people who depend on them. I've built working prototypes — not just mockups — to prove the concept before a single sprint is planned.

My work spans e-commerce, HR automation, healthcare, and AI-powered developer tooling. I've led strategy, research, and design delivery across high-impact initiatives — presenting to C-suite, owning sprint priorities, and shipping across global organizations.

Accessibility is a delivery constraint, not an afterthought. WCAG-aware patterns, keyboard-first interaction, and readable hierarchy are built in from the start — because inclusive design and good design are the same thing.


JT7 — Agentic Workflow Product Accelerator
Multi-Agent Architecture Agentic UX Design Systems React / TypeScript Python Runtime

Built an agentic AI product platform to accelerate design, prototyping, and build of multi-agent workflow systems, design systems and enterprise products. It handles agent flow architecture, design Contact for demo

jonathonthomason / jt7 / README.md

JT7 Platform

JT7 Platform is an agentic product accelerator platform for shaping, structuring, and advancing complex products with more clarity, governance, and execution quality.

It combines product architecture, durable continuity, bounded multi-agent workflows, and human-in-the-loop control into a single operating layer for serious product work.

What It Is

JT7 Platform is not a generic chatbot, a passive document archive, or automation theater wrapped in product language.

It is a governed platform designed to help teams move from ambiguity to execution through:

  • clear product framing
  • structured architecture and decision models
  • Coding, Design Systems, Prototyping
  • specialized agent roles with explicit boundaries
  • durable memory, handoffs, and auditability
  • operator-visible control over meaningful actions

Why It Matters

Product work often breaks down when strategy, architecture, tickets, and execution lose continuity across tools, teams, and sessions.

JT7 Platform is designed to reduce that drift by keeping product truth legible, preserving handoff quality, and making agentic workflows useful without hiding ownership or risk.

Platform Model

JT7 Platform works as a governed operating layer with three core responsibilities:

  • Platform — architecture, runtime, coding/implementation, and structural correction
  • Product Clarity — framing, UX sensemaking, product roadmap, design system, workflows and product-quality guidance
  • Ticket Syster — scope packaging, acceptance criteria, dependency clarity, and handoff coordination

These roles exist to accelerate product development without collapsing everything into one undifferentiated AI surface.

Strategic Value

JT7 Platform is built for operators, product leaders, and hiring teams evaluating work at the intersection of product strategy, systems design, workflow orchestration, and execution rigor.

Its value proposition is straightforward:

  • faster movement from concept to execution-ready structure
  • stronger continuity across decisions, sessions, and workstreams
  • clearer boundaries between product thinking, coordination, and implementation
  • more trustworthy AI-assisted workflows through governance and visibility
  • reusable patterns that emerge from real product use, not abstract speculation

Architecture Principles

JT7 Platform follows a practical architecture model:

  • agents execute
  • humans govern
  • conversational interfaces are access surfaces, not authority
  • durable artifacts matter more than chat-only context
  • product lanes should remain separable rather than fused into one runtime identity

Current Direction

The platform is being shaped around a clear roadmap:

  • establish a coherent platform core
  • support independently legible product lanes without losing architectural separation
  • extract reusable accelerator patterns only after they prove value in real work

The goal is not to generalize too early. The goal is to build a credible platform for governed product acceleration.

What This Demonstrates

For recruiters and hiring teams, JT7 Platform demonstrates a specific kind of senior product design capability:

  • turning ambiguous product space into coherent system structure
  • designing agent-assisted workflows with visible trust boundaries
  • balancing strategic thinking with execution-ready artifacts
  • protecting architecture while still moving quickly
  • building products that are understandable, governable, and extensible

Guardrails

JT7 Platform is intentionally opinionated about how AI-enabled products should be built.

  • do not blur platform truth with product-local truth
  • do not let complexity outpace operator usefulness
  • do not generalize infrastructure before patterns are validated
  • do not hide ownership behind vague automation language
  • do preserve human review, auditability, and explicit boundaries

IBM - Senior UX/Product Design (IC) MultiAgentApps
IBM Carbon Design System Agentic AI Developer Workflows

Led product and workflow design for an agentic AI platform enabling enterprise teams to orchestrate multi-agent workflows with clarity and governance.

View platform architecture & flows
IbmSpotlight

Carnival CRUISE LINE - UX LEAD Conversions
E-Commerce Guest Journeys Design System WCAG 2.x

I led UX and design systems for e-commerce, check-in, SSO, ADA and more

View e-commerce design system overhaul
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MY APPROACH

I design systems for speed, clarity, and inclusion—so people can complete tasks confidently.

identify overlap
Identify Overlap
  • Domains & Information Architecture
  • Personas, Workflows & Journeys
  • Atomic Design Systems & Reusability
  • Metadata & Context
Simplify Interactions
Simplify Interactions
  • Heuristics & Design Principles
  • Priming & Batching
  • Mental vs. Conceptual Models
  • User Testing
Harmonize Journeys
Harmonize Journeys
  • Channels & Touchpoints
  • Quant & Qual Research
  • UX Metrics & Enterprise KPIs
  • Journey Maps
Accessibility by Design

Built directly into component systems so accessible behavior survives scale, reuse, and refactors—independent of tooling or framework.

  • Accessibility patterns defined at the component level, not retrofitted per screen
  • WCAG 2.1 AA–aware behaviors documented and shared through tooling (e.g., Storybook)
  • Semantic HTML, roles, states, and naming standardized across the system
  • Keyboard interaction, focus order, and error handling specified as component contracts
  • Contrast, typography scale, and motion safety enforced through shared tokens
  • Ongoing QA partnership with engineering, including audits and regression checks
THINK AHEAD
WHILE IMPROVING NOW
Build / Run
and
BE ITERATIVE, HUMAN-CENTERED,
LEAN & AGILE
ITERATIVE, HUMAN-CENTERED, LEAN & AGILE

EXPERIENCE & CASE STUDIES

Senior product and UX designer across AI platforms, automation, and operational systems—shipping accessible, reliable experiences that reduce risk and rework. Hands-on IC/Lead owning systems from problem framing through shipped UI.


UX/Product Design Lead — HR Automation & Intelligent Middleware (Contract) · 2025 AspenHR
HRIS Middleware Workflows Design System WCAG 2.x

Designed a white-glove People Ops admin experience that turns onboarding and terminations into trackable, outcome-first workflows.

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Senior UX/Product Design — Agentic Workflow Platform (Contract) · 2025 IBM Design Studio
Agentic AI IBM Design System Developer Workflows WCAG 2.x

Designed a visual + conversational surface for composing, inspecting, and deploying multi-agent workflows with less cognitive overhead.

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Technology & Design Lead — Enterprise Platform Strategy (Saudi Arabia Relocation initiative) · 2024-2025 Globant - KSA
Design Systems Cross-Region Delivery Roadmapping Accessibility

Led modernization planning and delivery alignment across global stakeholders. Artifacts available on request due to client constraints.

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UX/Product Architect — Enterprise Systems Modernization (Contract) · 2023 EATON
Enterprise UX BizOps Optimization Ordering Systems WCAG 2.x

Modernized complex enterprise workflows to improve clarity, reduce rework, and support scalable delivery. Artifacts available on request.

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UX/Product Design Lead — Enterprise Innovation Systems (Contract) · 2022 PepsiCo
Internal Platforms UX Research & Testing Product Training UX Resource Library Accessibility

Improved internal tools supporting cross-functional workflows. Artifacts available on request due to client confidentiality.

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UX/Product Design — Digital Booking & Operations Platforms · 2020-2021 Magellan Jets
E-Commerce Operational UX Design System WCAG 2.x

Reimagined booking and operations UX to reduce manual coordination and improve reliability under time pressure. Artifacts available on request.

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UX/Product Design Lead - E-Commerce & Guest Experience Platforms · 2016-2019 Carnival Cruise Line
E-Commerce Guest Journeys Design Systems Product Training WCAG 2.x

Led UX for booked-guest commerce and operational flows — driving a 25% conversion lift and ~80% reduction in service calls.

Learn more
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Lead UX Instructor — Applied Product Design & Research (Adjunct) · 2017 & 2018 Ironhack
User Research Visual Design Portfolio Readiness WCAG 2.x

Taught applied visual design and UX research with a focus on execution, review sessions, and shipping portfolio-quality work.

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Senior UX & Product Designer — Healthcare Operations Systems · 2013-2016 ChenMed
Healthcare UX BizOps Workflows & Automation Product Training Component Library

Designed internal tools that streamlined operational workflows and reduced documentation overhead for care teams.


Other Design Clients:
OfferUp, TimberTech, Hilton, Hotel Indigo, Holiday Inn, Magellan Jets, AVEDA, Planet Beach, Coors Light, Cordina Mar-go-ritas, Blue Runner Foods, Crime Stoppers, PBS Network, & recording artists G-Eazy, Mannie Fresh, and Mos Def