Case Study

Carival Cruise Line

BOOKING DETAILS
PROCESS

Carnival separates booking IDs by room, like a confirmation number for an airplane flight, where each passenger gets a unique number. Before this redesign, rooms had to be maintained one room at a time. From research, both anecdotal and quantitative, we acknowledged there are tons of travel groups in different rooms, with one or two users managing them. So, we designed a format that allowed a user to manage groups at one time.

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